The service
Rivo provides delivery operations software, including order intake, dispatch workflows, in-house driver access, courier-partner requests, tracking, proof, mileage, reporting, and configured integrations.
Your operation
Each business remains responsible for its customer orders, drivers, vehicles, courier providers, insurance, licenses, refunds, provider fees, delivery outcomes, regulated-product requirements, age or identity checks, and compliance with local laws.
Connections and data
Rivo can connect to websites, stores, POS systems, webhooks, and APIs. The customer is responsible for authorizing those connections and for the accuracy and lawful use of the data sent through them.
Rivo may help prepare, send, and record requests to delivery providers configured by the customer. The provider’s acceptance, pricing, service terms, tracking, and delivery performance remain between the customer and that provider.
Commercial terms
Pricing, delivery allowances, onboarding scope, integrations, support, setup fees, and subscription terms are confirmed in writing before production use.
Availability and changes
Rivo may improve or modify the service as the product develops. Material changes affecting a customer's paid scope will be communicated through the account relationship.